What I will say is that people today have come to expect to find information about any product, service, company, individual, cause or challenge they face by simply turning to the search engine of their choice. So, if they’re not finding content that you’ve produced that provides them that information, even if someone referred them directly to you, there’s a pretty good chance you won’t be worthy of their trust.
I guess I am going to tell you that you’ve got to commit to content production, but you’ve got to make it a part of your overall strategy and you’ve got to produce content with an eye on doing two things – educating and building trust.
These two categories of your content strategy must be delivered through the creation of very specific forms of content and not simply through sheer volume. Every business is now a publishing business, so you’ve got to start to think like one.
Content that builds trust
- Blog – Yes, I think a blog is the absolute starting point for your content strategy because it makes content production, syndication and sharing so easy. The search engines love blog content as well and this is the place where you can organize a great deal of your editorial thinking. Content produced on a blog can easily be expanded and adapted to become content for articles, workshops and ebooks.
- Social media – The first step in the social media content game is to claim all the free opportunities to create social media profiles on sites like LinkedIn and Facebook, but also in Business Week, Entrepreneur and Inc magazine communities. Building rich profiles, and optimizing links, images and videos that point back to your main site is an important part of the content as strategy play.
- Reviews – Ratings and reviews sites such as Yelp!, MerchantCircle and CitySearch have become mainstream user generated content hubs. Throw in the fact that Google, Yahoo and Bing all allow folks to rate and review businesses and you’ve got an increasingly important category of content that you must participate in. You’ll never have total control over this category, but ignore it and it may be one of the most damaging to your brand. Get proactive and monitor this channel aggressively.
- Testimonials – Customer testimonials are a powerful form of content. Every business today should seek customer content in multiple forms – written, audio and video. This content adds important trust building endorsements and makes for great brand building assets out there on Google and YouTube.
Content that educates
- The Point of View White Paper – Every business should have a well developed core story that’s documented in the form of a white paper of eBook. This content must dive deeply into what makes your firm different, what your secret sauce is, how you approach customer service, and why you do what you do. I wrote extensively about this idea in The Referral Engine. This is the primer for your educational content push.
- Seminars – Today, people want information packaged in ways that will help them get what they want. Presentations, workshop and seminars (online and off) are tremendous ways to provide education with the added punch of engagement. Turning your point of view white paper into a 45 minute value packed session is one of the most effective ways to generate, nurture, and convert leads.
- FAQs – There are those that want to know one very specific thing about your company or approach and these learners get the most value out of the traditional frequently asked questions approach. There’s no denying the value of information packaged in this format, but go beyond the questions that routinely get asked and include those that should get asked but don’t. Particularly the ones that help position you favorably against your competition.
- Success stories – Building rich examples of actual clients succeeding through the use of your product or service offerings is a tremendous way to help people learn from other individuals and business just like them. When prospects see themselves in a success story we can more easily transport them to a place where they can imagine getting those same results. This is another form of content that begs to be produced in video.
All of the above elements should be built into your marketing plan with a process to create, update and curate each.
So, what’s your content game plan look like?
If you liked this post, check out our Ultimate Guide to Small Business Marketing Strategy.