Comments on: Your Stuff Is Probably Good Enough

By: Sheetal Sharma

Sheetal Sharma — Wed, 06 Mar 2013 11:08:00 +0000

Customer experience is all about creating services your audience can never forget, more than the offering, the experience matters, marketers should pay adequate attention to this aspect, i am lucky to work with Synechron where customer satisfaction is paramount.

By: Craig

Craig — Tue, 26 Feb 2013 09:22:00 +0000

Since the Google Penguin Update landed into the internet arena, the sites having weaker content on their landing pages were downgraded in terms of PageRank. Thus showing that content is the king in terms of SEO. Sites just created for the sake of providing links to other sites were penalized by Google.

By: OBVAVirtualAssistant

OBVAVirtualAssistant — Tue, 26 Feb 2013 08:38:00 +0000

The key with solving that pain and delivering what you promised is that your whole brand and company has to be part of it. Every interaction that you have with the customer affect the promise and therefore your ability to keep it. this includes the products…but also marketing, sales, distribution, return process, support, and so on. Very well written article thanks.

By: ducttape

ducttape — Tue, 26 Feb 2013 01:06:00 +0000

In reply to Anne Reuss. Thanks Anne - I don't think I know her but I am always up meeting folks who care about what they do!

By: Anne Reuss

Anne Reuss — Mon, 25 Feb 2013 23:33:00 +0000

I loooove this! You articulated the concept of customer experience very well and proved it’s an evergreen process. Do you know Jeannie Walters (@jeanniecw)? She (and I) love geeking out on microinteractions and collecting evidence of good and bad touch points. It wouldn’t be right if I didn’t introduce you two. 😉